Data Governance & Medical Privacy

Privacy Policy

At SureSmile Guwahati, your clinical confidentiality and digital privacy are integrated into our core infrastructure.

Medical & Dental Privacy (PHI)

As a healthcare provider, safeguarding your Protected Health Information (PHI) is our highest duty. We treat your medical history, dental records, and diagnostic imagery with strict confidentiality.

Clinical Records & Scans Digital X-rays, 3D scans, and treatment notes are stored on encrypted, secure servers accessible only by your treating doctors.

Clinical Photography "Before & After" photos of your smile makeover are taken solely for treatment planning. They will never be used on our social media or website without your explicit, signed written consent.

IT & Website Tracking

We utilize advanced telemetry and analytical tools to optimize your browsing experience. By using our website, you acknowledge our tracking protocols:

Live Chat & Visitor Tracking (Zoho SalesIQ)

To provide instant support, we use Zoho SalesIQ. When you visit our site, this tool logs your IP address, geographical region (e.g., Guwahati, Assam), pages visited, and time spent on site. If you use our live chat, transcripts are securely saved to assist our coordinators in managing your appointment.

Cookies & Pixels Small data files used for session management and personalized treatment reminders.

Device Telemetry We track browser types and screen resolutions to ensure our fluid layouts render perfectly on your device.

Data Encryption Standard

All information submitted through our contact and appointment forms is transmitted via End-to-End SSL (Secure Sockets Layer) encryption.

Secure Forms: Your phone numbers and health concerns are encrypted before being sent to our secure SMTP servers.
Server-Side Security: We employ strict rules to prevent unauthorized directory browsing of your private files.

Communication Privacy

For instant support, we provide a WhatsApp integration. While WhatsApp offers its own encryption, SureSmile Guwahati ensures that:

Medical prescriptions are only shared via verified secure channels.
Your contact details are never sold to third-party aggregators in Assam or elsewhere.
You have the "Right to be Forgotten"—contact us to delete your digital footprint from our records.

Legal Jurisdiction & Compliance

We strictly comply with the Digital Personal Data Protection (DPDP) Act, 2023 and the Information Technology Act, 2000 of India regarding the collection, storage, and processing of your personal data.

Jurisdiction: Any disputes arising from the use of this website or our privacy practices shall be subject to the exclusive jurisdiction of the courts located in Guwahati, Assam.

Compliance Contact

SureSmile Dental Care & Implant Centre

1st Floor, Aay Jay Tower, 224, Zoo Rd,
Opp. Doordarshan Kendra AIDC, Zoo Tiniali,
Guwahati, Assam 781024

Managed & Secured By WebRoute Assam